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Your stay

• Non-smoking hotel: All rooms are non-smoking
• Arrival and departure: Check-in from 3 pm, check-out by 11 am
• Dress code: To make your stay with us that little bit more special, we would like to draw your attention to our evening dress code, "smart casual".

Getting here & parking

• Parking: A space in the underground car park costs €12 per night. The parking spaces at the hotel are free of charge.
• EV charging points: There are two EV charging points in our outdoor car park. We ask you to use them only for as long as your vehicle is charging. The tariff is agreed between your charging provider and Mennekes Elektrotechnik GmbH & Co. KG.
• Visitor's tax: The visitor's tax charged by the municipality of Baiersbronn is currently €3.30 per person per day. With the Konus guest card, you travel free of charge on public buses and S-Bahn trains throughout the Black Forest.

Wellness

• Wolke 7 on the day of departure: If you would like to use Wolke 7 on the day you leave, you are welcome to do so at a special rate of €25 per person.
• Sauna area: Our sauna area is a swimwear-free quiet zone. For this reason, it is open only to guests aged 16 and over.

Dogs

• Permitted room types: Dogs are allowed in some rooms of the following types: Traditional single room, Traditional queen-size room, Traditional double room, Traditional junior suite, Traditional suite, Chalet.
• Reservation & fee: To reserve a room with your dog, please contact our reservations team. We charge €30 per day (food not included) for the additional cleaning.
• No access: Dogs are not allowed in the restaurant, on the garden terrace or in the wellness area.

Cancellation

• Cancellation period: Changes or cancellations lead to losses that we cannot bear alone. We therefore charge 80 per cent of the agreed services if you cancel within 13 to 0 days before arrival. This also applies if you arrive late or leave early.
• Travel cancellation insurance: To spare you unwelcome cancellation costs, we recommend taking out travel cancellation insurance with Allianz.

Your room

• Pillow menu for a comfortable night's sleep
• High-quality Treca mattresses
• Soft bathrobe and slippers in a range of sizes
• Spa basket with bath towels
• Turn-down service with a bedtime treat
• Molton Brown amenities

Dining

• Coffee or tea for early risers in the wellness area's bistro
• Generous breakfast buffet
• Varied lunch buffet (except on the day of departure)

Wellness and sport

• Use of Wolke 7, our wellness and spa area, with freshwater pool, indoor and outdoor seawater pools, natural swimming lake, 3 steam saunas, 5 dry saunas and 2 whirlpools, as well as our fitness pavilion with modern Technogym equipment and Kinesis wall
• Changing exercise classes such as back fitness, yoga and Pilates
• Relaxation classes such as singing bowl meditation, autogenic training and Jacobson's progressive muscle relaxation
• Free hire of hiking rucksacks, hiking poles and Nordic walking poles
• Free bicycle hire (e-mountain bikes for a fee)

Entertainment

• Daily newspaper "Die Welt"
• Internet access via Wi-Fi
• Sports broadcasts via SKY in your room
• Guided hikes